Day tours – Terms and Conditions
Please be advised that all trips are undertaken on the responsibility of our participants. All participants shall, at all times, comply strictly with all instruction from Skálakot staff to avoid any unnecessary risk or damage at any kind. Customers are responsible for damage caused by their own actions, both to Skálakot and third parties.
Skálakot reserves the full right to change or cancel a departure under any circumstances. Such as weather, that may affect the safety of the group, clients or employees of the company. The passenger is responsible for damage on equipment or devices due to their unsafe action or behavior. Skálakot is not responsible for accidents, illness, natural disasters, weather or other factors beyond the control of Skálakot.
Clients are responsible for their own journey to and from Skálakot and are therefore responsible for their own actions and any damage they may cause to themselves, Skálakot or against other third parties.
All prices include VAT and service fee
Our cancellation policy for day tours
10% of the price of your tour is non-refundable, this percentage reflects our cost of booking & preparing your tour.
Canceling your day trip less than 14 days before your departure you will be refunded 70% of the trip price.
Canceling your day trip with less than two days notice (48 hours) no refund will be given.
Skálakot cannot be held responsible for the change of currency exchange rate.
Currency exchange rate for refund payment is based on the currency exchange rate on the day of the refund payment. Not on the currency exchange rate of the day when the booking was made.
The weather and conditions
All adventure trips and outdoor activities are weather and condition dependent. We reserve the right to change your itinerary or cancel your trip with your safety in mind. Please keep in mind that Iceland is and will always be Iceland, the weather changes fast on our northern island and with it conditions change.
As with any and all world travel, we strongly recommend that you buy a travel insurance policy in your home country that covers your cost should you have to cancel on short notice. This kind of travel insurance is not expensive and frequently covers other risks. In general, travel insurances are a good idea to have when you are on the move in the world.
Alcohol and drugs
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases, full cancellation charges apply.
Longer tours – Terms and Conditions
We advise you to read our terms and conditions before booking a horseback riding tour with us.
When booking the tour, we require 30% of the tour price. Not less than 8 weeks before your tour starts you have to pay the remaining fee of 70%. Sometimes your bank will charge you a fee for foreign payments if you want it is also possible to pay the full amount immediately.
Cancellation Policy for long and short tours
If you want to cancel your trip you have the options to send an email or call us by phone. Make sure you get the cancellation confirmed by us.
Canceling with more than 8 weeks notice before the booked tour, a fee of 10% will be non-refundable.
If you cancel with less than 8 weeks before the booked tour, a fee of 30% will be non-refundable.
If you cancel with less than 4 weeks before the booked tour, a fee of 50% will be non-refundable.
We will charge 100% if you cancel the tour with less than a week notice
We reserve the right to change the program, such as departure date or departure time, for example for bad weather conditions. If we need to cancel the tour we try to offer the customer a similar option.
We will give you a full refund if you are not fully satisfied with the tour.
If there is some disagreement between us and our clients. We will always do our best to find a solution that everyone can agree on.
If an acceptable solution can not be found. We reserve the right to solve the matter before a court, for a final solution. All cases relating to Skalakot shall be operated before the District Court of South Iceland (Héraðsdómi Suðurlands).
We are committed to ensuring that your privacy is protected. About sharing your data with the third party.
We will share your information with our guides and our staff taking care of bookings and managing schedule if needed. We only disclose the minimum information that is required for any given task and we do not sell or share your data with anyone else. Under special circumstances, we may also share your details (such as to emergency services) or when we believe in good faith that it is required by law.
During the booking process, the required information will be stored in the booking system (bokun.is) (first name, last name, title, email address and phone number) so we can make sure that the booking process will be smooth and we are able to contact you about your booking. Example, to modify the booking if needed.
We might contact you after the tour to ask for feedback about the tour.
We might us some pictures or videos from the tour for marketing on our web page or social media.